Overview of This Policy
At Saagar Mosquito Net, we manufacture and supply high-quality mosquito nets — pleated, roll-up, Velcro, and related installation products. We are committed to fair business practices and maintaining the highest level of customer satisfaction.
This Cancellation and Refund Policy applies to all orders placed with Saagar Mosquito Net — whether through our website, sales representatives, or on WhatsApp/phone. By placing an order, you agree to the terms described in this policy.
Order Cancellation Terms
Customers may request cancellation of their order subject to the following conditions:
- Orders can be cancelled free of charge if the cancellation request is made before the order has been dispatched from our facility or manufacturing unit.
- Cancellation requests must be submitted via our Contact Us page, email, or by calling us. Quote your Order ID and registered phone to initiate the process.
- Once an order has been dispatched, it cannot be cancelled. However, you may initiate a return request upon delivery as per our Return Policy (Section 05 below).
- For orders that include custom sizing, custom colours, or on-site installation, cancellations may not be possible once production has commenced. Please review Section 07 for details.
- Upon successful cancellation, you will receive a confirmation within 24 business hours. Refunds will be processed as per Section 04.
Free Cancellation
Before dispatch — no charge
24-Hr Confirmation
We confirm within 1 business day
Refund Initiated
As per Section 04 timelines
Cancellation Timeline
The timing of your cancellation request determines your refund eligibility:
Refund Policy
The following table outlines refund eligibility based on order type and situation:
| Situation | Refund Status | Processing Time |
|---|---|---|
| Cancelled before dispatch | FULL REFUND | 7–10 working days |
| Wrong product delivered by us | FULL REFUND / REPLACEMENT | After pickup confirmation |
| Damaged goods on delivery | FULL REFUND / REPLACEMENT | After inspection |
| Customer-initiated return (unused) | PARTIAL REFUND | After return receipt & inspection |
| Custom / made-to-order products | NON-REFUNDABLE | — |
| Order cancelled after 7 days | NOT ELIGIBLE | — |
| Advance payment (cancelled by us) | FULL REFUND | 4–7 working days |
Return of Goods
Returns are accepted within 7 days of delivery under the following conditions:
- The product must be unused, intact, and in original condition — with the original packaging intact.
- Returns for damaged or defective goods must be reported within 48 hours of delivery with photographic evidence shared via email or WhatsApp for a full refund or replacement.
- Return transportation or courier charges are the customer's responsibility unless the return is due to our error (wrong or defective item sent).
- Products that are opened, used, modified, or installed in any way are not eligible for return.
- All returned goods will be inspected upon receipt at our facility before a refund or replacement is processed.
Return Address
Saagar Mosquito Net
Mohan Motiramji Varshe Building, Kothi Road, Mahal, Nagpur – 440032
Ph: +91 77198 06088
Damage Claims
Share clear photos of the damaged product on WhatsApp: +91 77198 06088 within 48 hours of delivery.
Non-Refundable Cases
The following situations are not eligible for cancellation, return, or refund:
- Products that have been cut, installed, or modified after delivery.
- Damage caused due to improper installation, misuse, or storage by the customer.
- Damage resulting from improper cleaning, accidents, or third-party modifications not arranged by us.
- Returns initiated after 7 days from the delivery date without our prior written approval.
- Damage caused due to natural calamities, accidents, or third-party operations not arranged by us.
- Delivery charges and handling fees once the order has been dispatched.
Bulk & Custom Orders
Special terms apply for bulk purchases and custom/made-to-order products:
| Condition | Policy | Details |
|---|---|---|
| Advance payments for bulk orders | Non-refundable once production has commenced | Unless we are unable to fulfil the order |
| Cancellation of bulk orders before production | Processing fee up to 15% | Of the total order value |
| Custom prints or non-standard specifications | Fully non-refundable | Once order is confirmed |
| Warranty claims on bulk orders | Case-by-case basis | Contact our team to discuss |
How to Raise a Cancellation / Refund Request
Raising a request is simple. Use any of the following channels:
Online
Visit our Contact Us page and fill in the form with your Order ID, issue description, and contact details.
Message your order details to +91 77198 06088. Mention your invoice number in the opening message.
Write to us with your Order ID and supporting photos. We respond within 24 hours at saagarenterprises363@gmail.com.
In Person
Visit our store at Mohan Motiramji Varshe Building, Kothi Road, Mahal, Nagpur – 440032 to speak directly with our team.
Response Time
Within 24 business hours
Refund Processing
7–10 working days after approval